​Introduction

Welcome to www.primalcards.co.uk ("the Website"). This Website is owned and operated by Primal Cards ("we," "our," or "us"). By accessing or using the Website, you agree to be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, please do not use the Website.

 

1. Use of the Website

1.1. The Website is intended for individuals aged 16 and over. By using the Website, you confirm that you are at least 18 years old or have parental consent to use it.

1.2. You agree to use the Website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit the use of the Website by any other person.

1.3. You must not use the Website to distribute malware, spam, or any harmful content, or to engage in any activity that compromises the security of the Website or its users.

 

2. Products and Services

2.1. Primal Cards specializes in the sale of Pokémon trading cards and related merchandise. Product availability is subject to change without notice.

2.2. We make every effort to ensure product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free and reserve the right to correct any inaccuracies.

2.3. Prices displayed on the Website include VAT where applicable. Shipping charges will be calculated at checkout.

 

3. Orders and Payments

3.1. By placing an order on the Website, you agree to provide accurate, current, and complete information.

3.2. Payment must be made at the time of purchase through the payment methods provided on the Website. We do not store your payment information.

3.3. All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

3.4. Once your order has been placed, you will receive a confirmation email. This does not constitute acceptance of your order; a contract is formed when we dispatch the goods.

 

4. Shipping and Delivery

4.1. We ship to addresses within the UK and internationally, where applicable. Delivery times and costs are outlined at checkout.

4.2. While we strive to meet estimated delivery times, we cannot guarantee them and are not liable for delays caused by third-party couriers.

4.3. It is your responsibility to ensure that the shipping address provided is accurate. We are not responsible for lost or delayed deliveries due to incorrect information.

For more details please see this link Shipping & Returns 

 

5. Returns and Refunds

5.1. You may return any unopened and unused items within 14 days of receipt for a full refund, excluding shipping costs.

5.2. To initiate a return, please contact us at Primalcardshelp@gmail.com with your order details.

5.3. Refunds will be processed to the original payment method within 14 days of receiving the returned item.

5.4. We reserve the right to refuse returns for items not in their original condition or those damaged due to misuse.

For more details please see this link Shipping & Returns 

 

6. Intellectual Property

6.1. All content on the Website, including text, images, logos, and graphics, is the property of Primal Cards or its licensors and is protected by intellectual property laws.

6.2. You may not copy, reproduce, distribute, or use any content from the Website without prior written consent from us.

 

7. Limitation of Liability

7.1. To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or purchase of our products.

7.2. We do not warrant that the Website will be uninterrupted, error-free, or secure.

 

8. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found here at Privacy policy

 

9. Changes to Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms.

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10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Primal Cards
Email: Primalcardshelp@gmail.com

Last Updated:09/01/2025